- Assure360 could now continue servicing their customers well while reducing labor cost.
- The company improved job satisfaction for its IT staff, who moved from maintenance work to more exciting, high-ROI projects.
- Within three months, the offshore support team was providing better service than the client’s domestic staff–according to the CIO.
- The offshore team completed a full knowledge transfer within the first four weeks.
- Assure360 embraced Tenpath’s approach to transparency: the team holds daily stand up meetings with Assure360 staff via teleconference.